Safety Information

General Guidance

In this Warranty and Safety Information, “you” means the customer and “Watergate” means WATERGATE AI LIMITED.

This product is designed to aid in the detection of unusual water use in conventional potable water systems installed in line with the prevailing European and British Standards Codes of Practice. It should not be used for any other purpose, or as a substitute for regular inspection and maintenance of the system in which it is installed. It should only be used in good order and good condition, in adherence with the operating instructions and this guidance. In addition to and separate to this guidance, best health and safety practices, legislation and regulations should always be followed. No liability is assumed by Watergate for any damage owing to non-compliance with the instructions and guidance provided (for the avoidance of doubt, nothing in this Safety Information excludes or limits liability for death or personal injury resulting from negligence). Modifying the device in any way, or using spare parts or accessories not supplied by Watergate, will result in voiding the warranty and the CE marking, and could even result in injury. 

Installation Guidance

Installing this product involves making material changes to the potable water system of your property. It should only be installed by a trained and accredited plumbing professional. It is strongly recommended that your appointed installer reads all of the enclosed documentation before commencing the installation. Installers should verify that there is enough space for the Sonic unit before making material changes to the water system. The water supply must be isolated and as much water drained from the system as possible prior to installation. Installers should check for leaks after completing the installation. All parts supplied by Watergate that are intended for use in contact with potable water are WRAS BS 6920 accredited (or equivalent). Where third-party materials are used in contact with potable water (such as connectors) they must be WRAS BS 6920 accredited (or equivalent). The installer is responsible for ensuring that any materials they use are compliant with the relevant British or European Standards.

Sonic should be installed on the main potable water supply pipe for the property, immediately downstream of the property’s existing potable water shut-off valve. Where multiple entities share a potable water supply pipe, such as multiple tenants of a single property, or neighbours sharing a potable water supply pipe, you must obtain the approval of such other entities before installing this product. Similarly, if you do not own the property, you must obtain the owner’s permission to make the material changes required to install this product. 

Sonic is capable of shutting off the incoming water supply to the property. Therefore, it MUST NOT BE INSTALLED UPSTREAM OF FIRE SUPPRESSION SPRINKLER SYSTEMS, or any safety system that relies on the supply of water. There must be a branching of the supply line upstream of Sonic to supply sprinklers or any other critical system in order to ensure their uninterrupted operation in an emergency. 

Further information is provided in the Installation Guide for Plumbing Professionals. In addition to and separate to these instructions, best practices for safety should always be observed.  

Power and Radio Emissions Guidance Guidance

Sonic must be operated from mains power (~240V AC) via the included power supply. As with any mains appliance, care should be taken to avoid mains cables becoming frayed or damaged. In the event that any mains cable becomes damaged in any way you should immediately stop using the device and contact Watergate for a replacement cable. The included power supply is designed to be used with a conventional switched wall outlet. It should always be possible to switch the power supply on or off independently. The power supply is intended for indoor use only, and only the included power supply should be used to power Sonic from the mains. When servicing Sonic or making any change to the water system Sonic should always be turned off at the outlet (if powered by mains), and ideally unplugged, to avoid the dangers associated with water and electricity. 

Sonic contains wireless radios that broadcast information. Watergate declares that this radio equipment is in compliance with the EU Radio Equipment Directive (2014/53/EU) and the UK Radio Equipment Regulations 2017.

The full text of the EU and UK Declaration of Conformity can be found at watergate.ai/legal/declarations-of-conformity.

RF Frequency and power

Sonic device uses the following frequency bands and maximum output power:

Bluetooth	2402 – 2480 MHz	< 10 dBm
WiFi	2412 – 2472 MHz	< 20 dBm

Sonic is designed to work with a companion app, available in the Apple App Store and Google Play Store. In order to ensure full functionality, Sonic, and a compatible smartphone with the companion app installed should remain connected to the internet at all times. The companion app should be regularly updated to the latest version as updates are released. Use of the companion app is subject to Watergate’ Privacy Policy and EULA.

RF Exposure Compliance

This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment. This equipment should be installed and operated with a minimum distance of 20 cm between the radiator and your body. This transmitter must not be co-located or operating in conjunction with any other antenna or transmitter.

FCC Regulatory Compliance

This device complies with Part 15 of the FCC Rules.
Operation is subject to the following two conditions:

• this device may not cause harmful interference, and
• this device must accept any interference received, including interference that may cause undesired operation.

Changes or modifications not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment. This equipment has been tested and found to comply with the limits for Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation.

This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.

Waste reduction

This product should not be disposed of in landfill. To protect the environment and help to support the effective use of resources, please return this product to a nearby authorised WEEE Collection Centre or recycling facility.

Batteries

Sonic is designed for use with AA Lithium Batteries only.

Warning, replacement of a battery with an incorrect type can potentially defeat a safeguard (for example Sonic is not designed for use with any rechargeable battery types).

Disposal of AA Lithium Batteries into fire or a hot oven, or mechanically crushing or cutting of a battery, can result in an explosion.

Leaving a AA Lithium Battery in an extremely high temperature environment can result in an explosion or the leakage of flammable liquid or gas.

AA Lithium Batteries subjected to extremely low air pressure may result in an explosion or the leakage of flammable liquid or gas.

Limited Warranty

For full warranty details, please refer to our Warranty page.