Watergate Privacy Policy

Effective Date: 21 May 2024

1. Introduction

Welcome to Watergate! 

We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains what personal data we collect, how we use it, and your rights regarding your data.

2. About Us

Watergate AI Limited, trading as Watergate (“Watergate”, “we”, “us”, or “our”), is responsible for processing your personal data for our products and services. For any questions or concerns about this policy, you can contact us at hi@watergate.ai or by post at:

Watergate AI Limited
New Wave House, Unit J
4 Humber Road
London NW2 6DW
United Kingdom

3. Why Do I Need to Read This Notice?

We collect your personal data when you use our services, which include our mobile applications (“Apps“), our website, events, marketing activities, surveys, and social media profiles (collectively referred to as “Services“). This notice explains what information we collect, how we use it, and your rights over your personal data.

4. What Personal Data Do We Collect?

The personal data we collect depends on your interactions with us and the Services you use. It can include:

4.1 Information You Provide

  • Name and Contact Data: First and last name, email address, postal address, phone number, and other similar contact data.
  • Credentials: Passwords, password hints, and similar security information used for authentication and account access.
  • Payment Data: Data necessary to process your payments, such as credit or debit card numbers, expiry dates, and security codes. Payment data is stored by the payment processor you choose at checkout.
  • Social Media Login Data: Information from your social media account if you choose to create an account using social media credentials (e.g., Google, Facebook log-in details).

4.2 Information Automatically Collected

  • Technical Data: IP address, browser type, device characteristics, operating system, and information about how and when you use our Services.
  • Usage Data: Information about your interactions with our Services, such as usage patterns and preferences.

4.3 Information Collected Through Our Apps and Devices

  • Geolocation Data: Location-based information from your mobile device to provide location-based services.
  • Mobile Device Data: Device information (e.g., mobile device ID, model, manufacturer, operating system, version).
  • Push Notifications: Notifications sent to your mobile device regarding Watergate products and services.
  • Data from Products: Information generated by Watergate products like Sonic, Tile or Bridge, such as water flow data, appliance information, telemetry data (e.g., consumption, temperature, pressure, pressure tests, control of shut-off valve). We use data science and AI algorithms to distinguish between different appliances (e.g., dishwasher, washing machine, tap, shower).
  • Property Data: Information about the number of users, habitants, rooms, floors, and water-consuming appliances in your property.
  • Usage Analytics: Data on how you interact with our apps, notifications, alerts, and any water-related risks like legionella risk levels.

4.4 Information from Other Sources

  • Third Parties: Data from public databases, marketing partners, social media platforms, and other outside sources.
  • Social Media: Publicly available information from social media sites when you use our Services.

5. How Do We Use Your Personal Data?

We use the personal data we collect for various legitimate business purposes, including:

  • Account Creation and Logon: To facilitate account creation and logon processes.
  • Service Provision: To provide and improve our Services.
  • Payment Processing: To process payments and manage subscriptions.
  • Marketing: To send marketing communications (with your consent where required by law).
  • Legal Compliance: To comply with legal obligations and respond to legal requests.
  • Security: To maintain the security and operation of our Services.
  • Analytics: For internal analytics and reporting purposes.
  • Customer Support: To provide customer support and respond to inquiries.
  • Improvement of Services: To identify usage trends and improve our Apps, products, services, marketing, and user experience.

6. Legal Basis for Processing Your Personal Data

Our legal basis for processing your personal data includes:

  • Consent: Where you have given us explicit consent to process your data.
  • Contractual Necessity: Where processing is necessary to fulfil a contract with you.
  • Legal Obligation: Where processing is necessary for compliance with a legal obligation.
  • Legitimate Interests: Where processing is necessary for our legitimate interests, provided your rights and interests do not override these.

7. Do We Share Your Information?

We only share your information with your consent, to comply with laws, to protect your rights, or to fulfill business obligations. Specific instances include:

  • Vendors and Service Providers: Third-party vendors who provide services on our behalf (e.g., payment processing, data analysis).
  • Business Transfers: In connection with mergers, sales of company assets, or acquisitions.
  • Affiliates: Our affiliates, who must honour this Privacy Policy.
  • Business Partners: Partners we collaborate with to offer services or promotions.
  • Legal Obligations: To comply with legal requests and protect against legal liability.
  • Vital Interests: To protect your vital interests or those of others.

8. Do We Use Cookies and Other Tracking Technologies?

Yes, we use cookies and similar technologies to collect and store information. For more details, refer to our Cookie Policy.

9. Do We Use Google Maps?

Yes, our Apps use Google Maps APIs to provide better services. By using our Maps API Implementation, you agree to Google’s Terms of Service and Privacy Policy.

10. How Do We Handle Social Logins?

If you register or log in using a social media account, we may access certain information from your social media profile. We use this information only for the purposes described in this Privacy Policy.

11. International Data Transfers

We may transfer, store, and process your data in countries outside of your own. We take necessary measures to protect your data in accordance with this Privacy Policy and applicable law.

12. How Long Do We Keep Your Information?

We retain personal data only as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we have no ongoing legitimate business need to process your data, we will delete or anonymise it.

13. How Do We Protect Your Information?

We implement technical and organisational security measures to protect your personal data. However, no electronic transmission or storage is completely secure. We cannot guarantee absolute security, but we strive to use commercially acceptable means to protect your personal data.

14. Do We Collect Information from Minors?

We do not knowingly collect data from or market to children under 16 years of age. If we learn that personal data from users less than 16 years old has been collected, we will deactivate the account and take steps to delete such data.

15. Your Privacy Rights

Depending on your location, you have the following rights regarding your personal data:

  • Access: You can request access to your personal data.
  • Correction: You can request corrections to any inaccurate or incomplete data.
  • Deletion: You can request deletion of your personal data.
  • Restriction: You can request restrictions on the processing of your data.
  • Portability: You can request a copy of your data in a machine-readable format.
  • Objection: You can object to the processing of your data.
  • Withdraw Consent: You can withdraw your consent at any time.

To exercise your rights, contact us at hi@watergate.ai. We may require proof of identity to process your requests.

16. Automated Decision-Making

We may use automated decision-making to enhance our services. You have the right to request human intervention or challenge a decision made by automated means.

17. Updates to This Policy

We may update this Privacy Policy as necessary to stay compliant with relevant laws and aligned with our legitimate business interests. When we update the policy, the revised version will be effective as soon as it is accessible, with an updated “Effective Date” at the top of the document.

18. Contact Us

For questions or comments about this policy, contact our Data Protection Manager at hi@watergate.ai or by post at:

Watergate AI Limited
New Wave House, Unit J
4 Humber Road
London NW2 6DW
United Kingdom