FAQ

Have questions about Sonic by Watergate? Here are some of the most common inquiries, along with detailed answers to help you make the most of your smart water management system.

What should I do if Sonic detects a leak?

If Sonic detects a leak, you’ll receive an instant alert via the app. Follow the app’s instructions to address the issue and contact a plumber if necessary.

How does Sonic help save water?

Sonic provides detailed insights into your water usage, helping you identify areas where you can reduce consumption. By detecting leaks early, it also prevents water wastage, promoting more efficient and sustainable water use.

What if I don’t have reliable Wi-Fi?

Sonic is designed to function even with inconsistent Wi-Fi. Its core features, like leak detection and automatic shut-off, work independently to ensure continuous protection. Once the Wi-Fi is restored, Sonic updates and synchronizes all data.

What is the difference in using Sonic for tenants and homeowners?

Homeowners can use the Sonic app to monitor water usage in real-time, receive instant alerts, and manage the system remotely. Tenants, on the other hand, benefit from Sonic’s automatic leak detection and shut-off features, with notifications and updates provided through their landlord or property manager.