Experience advanced water management with Sonic by Watergate. Detect and prevent leaks while gaining insights into your water usage. Install the Watergate app today!
Install Watergate App to control your water
Unlock the full potential of Sonic by installing the Watergate app. Monitor your water usage in real-time, receive instant alerts about leaks, and manage your home’s water system remotely.
Protect your home, save on bills, and enjoy peace of mind with just a few taps.
Your Detailed Water Insights
Efficiently manage your water usage with the Watergate app. Access detailed insights to lower consumption, reduce costs, and maintain your water system effectively.
Proactive Leak and Safety Monitoring
Stay proactive with Watergate’s smart alerts for potential leaks and Legionella risks. Our system performs nightly pressure tests and monitors conditions, enabling swift action to ensure safety.
AI-Enhanced Autopilot and Communication
Trust Watergate’s AI to manage your water system and keep you informed. Our advanced AI not only monitors intelligently but also initiates phone calls for critical alerts, ensuring your water system remains secure.
Activate autopilot for Watergate to autonomously manage water flow, alerting you only after taking necessary action.
Remote Control
Remotely manage Watergate’s valve via the app or dashboard, ensuring swift action against potential water issues.
Manual Operation
Manually override Watergate’s settings effortlessly, akin to operating a standard stopcock, no specialist tools required.
Loved by customers
Louis K.
Early adopter
“We were halfway across the world when we got the alert. We shut off the water remotely and sent our neighbour round to check. The leak had already soaked the whole floor… thank goodness for Sonic or it would have flooded the whole house.”
Susan J.
Early adopter
“Super sensitive and connects straight to your phone. We got a notification and a phone call when we forgot to turn the garden hose off! Brilliant product.”
Nate C.
Early adopter
“My kids are at an age where they leave the taps running. I love that Sonic warns me about it. And it warned me when I left the sprinklers running and almost flooded the garden! We’re using about 20% less water than we did six months ago.”
Meet Sonic: Advanced Water Management Technology
Sonic by Watergate uses cutting-edge AI technology to monitor your home’s water system 24/7. With its precise leak detection and automatic shut-off capabilities, Sonic ensures that any water-related issues are identified and resolved quickly, protecting your home from potential damage.
FAQ
Have questions about Sonic by Watergate? Here are some of the most common inquiries homeowners have, along with detailed answers to help you make the most of your smart water management system.
What’s Sonic’s main purpose?
Sonic is designed to detect abnormal water usage (which may be indicative of a leak) and raise an alert.
How it works?
The Ultrasonic Sensors detect water flowing at over 40ml per minute. Our AI algorithm understands your usual water consumption behaviour and highlights if there is an abnormal increase.
Pressure tests are carried out once a day, typically set for when everyone is asleep. The pressure tests are currently in beta but they try to validate smaller leaks not detected by the Ultrasonic Sensor (where the flow is less than 40 ml per minute). During a pressure test, the valve will close for 10 minutes, stopping the flow of water, and we will test the pressure changes of the water over a few samples.
If a pressure test fails, it will send a “Check-Up Alert” to the property owner in the app, so they can check if there is any unusual activity with the appliances.
Where is Sonic installed in my home?
Sonic is typically installed near the main water supply line, often in a utility room or a similar location where it can monitor the entire water system.
What is the difference in using Sonic for tenants and homeowners?
Homeowners can use the Sonic app to monitor water usage in real-time, receive instant alerts, and manage the system remotely. Tenants, on the other hand, benefit from Sonic’s automatic leak detection and shut-off features, with notifications and updates provided through their landlord or property manager.
Will Sonic affect the pressure of the water in my house?
No, installing Sonic won’t change or affect the water pressure in your home.
Other appliances could affect the pressure, however, such as:
An unvented water heater
A water softener
A water tank/accumulator
A fire sprinkling system
An electric water filter
These appliances can show pressure changes or spikes during the pressure tests that Sonic runs each day, and potentially cause your pressure check-ups to fail.
What features does the app offer?
The list will continue to grow as we do :-).
The free version of the app currently provides:
Risk alerts (such as a higher risk of Legionella, an abnormal volume of water etc);
Hints on how to handle alerts;
Insights into water usage
The ability to control the valve remotely and schedule check-ups.We’ll also be offering a tiered, paid subscription which will offer additional features – watch this space!
How do I pair Sonic with the mobile app?
To set up Sonic, download the app, create an account, and follow the on-screen instructions to connect Sonic to your Wi-Fi network.
I have my Sonic installed, but the app is asking me for a QR code?
A QR code is located on the box it came in and on the back of the manual. You can also find the QR code under the emergency handle of the device.
What should I do if Sonic cannot connect to the Wi-Fi?
Here are a few things to check:
If you have a dual network, ensure that your Wi-Fi network is on 2.4GHz (not 5GHz).
Check the router is near the device, and it’s worth making sure the Wi-Fi password is correct.
It could also be worth considering a booster/internet extender if the Wi-Fi signal is weak.
If the issue persists, contact us via the support chat.
Does Sonic still work if there is no internet connectivity?
In the event of an internet outage, Sonic WiFi retains its automatic shut-off capability based on the criteria established in the app. Therefore, it continues to safeguard the property. However, the ability to close the valve through the app and receive live data updates will be unavailable until connectivity is restored. If you need to change the valve position during an outage, please use the manual handle (arm lever) on the device itself.
How is Sonic powered?
Sonic uses an AC-DC Power Supply with a US plug and a UK/EU adaptor. It also has a battery backup with 4x AA Lithium batteries but for emergency use only.
Sonic can’t operate on alkaline – it will only work with lithium batteries. We suggest you use lithium batteries that are not rechargeable, as we cannot guarantee the functionality of rechargeable batteries. We recommend these batteries as they seem to last the longest.
What happens if there’s a power outage?
Sonic has a built-in battery backup to ensure continuous operation even during power outages, keeping your home protected at all times.
What is the function of the LED indicator on Sonic?
The LED indicator provides visual feedback on Sonic’s status.
Solid red = error
Flashing blue = set-up mode; bluetooth active, ready to connect
Flashing purple = attempting to connect to Wi-Fi
Solid blue = operating normally
Solid green = operating in offline mode
What does the valve position mean? What is the difference between an ‘open’ and ‘closed’ valve position?
When the valve position is open, it allows water to flow, which means the water is on.
When the valve position is closed, water cannot flow, and the water is off.
You can change the valve position in the app, or, in an emergency situation, you can use the manual handle/arm lever on Sonic to physically move the valve position.
What should I do if I suspect a fault with Sonic?
If you suspect a serious fault, it’s best to immediately turn off the water supply, disconnect Sonic from the mains power and take the batteries out, and contact us via the support chat so we can investigate it for you.
We’re a friendly bunch and are keen to help.
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